23/02/2018

Amazing Journey - Wrong Direction

Amazing Journey - Wrong Direction


It doesn't matter how fast you travel...
if you arrive at the wrong destination.


Do your operations really serve you?


First - what are operations?
Operations are all the systems and process that help you deliver your product or service; this might be how you manufacture and deliver goods, how you organise work flow, how you run projects from start to completion, or how you process invoices. They are all the things you do on a repeat basis that make your business run.

01/02/2018

50 Shades of Love

50 Shades of Love

Do your customers feel loved and cared about?
Or do they feel you're indifferent?


No business can survive without customers, and we know it's far more effective to retain customers than to constantly seek out new ones. To retain existing customers they need to feel looked after, that their needs really matter to you, and they're not just a sales figure.